How can we help?

Create an account using your email address or Google. After signing up, you'll receive a verification email — click the link inside to activate your account before signing in. Once verified, you'll be guided through a short onboarding to personalise your experience.

Tap the + button from any screen to open the Generate panel. Upload a document in PDF, DOCX, PPTX, or TXT format, enter a topic name, choose what to generate (Summary, Flashcards, Quiz, or all three), pick a colour, and tap Generate. Learnoix will process your document and create your study materials — this usually takes 10–20 seconds.

Once generated, your topic appears in your Library. Tap it to access your Summary, Flashcards, and Quiz. Each study tool has three difficulty levels — Easy, Medium, and Hard — so you can work at your own pace and build up progressively.

The Free plan includes up to 5 topics. You can delete topics to free up slots, though your lifetime generation count is tracked to ensure fair use. Upgrade to Pro for unlimited topics and generations.

Learnoix supports PDF, DOCX, PPTX, and TXT files. Other formats including images, spreadsheets, and ZIP files are not currently supported. If your document is in a different format, try converting it to PDF before uploading.

If your upload fails, try the following:

• Check your internet connection and try again
• Make sure the file is not password-protected or corrupted
• Ensure the file is under 20MB
• Try converting the file to PDF and re-uploading

If the issue persists, contact us with the file type and size.

Learnoix generates study materials using AI based strictly on the content of your uploaded document. Occasionally the AI may miss details or phrase things imperfectly. For best results:

• Upload clean, text-based documents rather than scanned images
• Break very large documents into focused sections before uploading
• Always review generated content against your original source before studying from it

AI-generated content should be used as a study aid — not submitted as your own academic work or relied on as a sole source of truth.

If your Summary, Flashcards, or Quiz did not generate, it's likely that section was not selected before tapping Generate, or the generation timed out. Open the topic from your Library and check which study sets are available. If a set is missing, you can delete the topic and regenerate it.

If you're having trouble signing in:

• Make sure you're using the same method you registered with (email or Google)
• Check that your email is verified — unverified accounts cannot sign in
• Use Forgot Password on the sign-in screen to reset your password if needed
• If you signed up with Google, use the Continue with Google button rather than entering your email manually

Learnoix syncs your account in real time via the cloud. If your data isn't appearing on a second device, try signing out and back in. Make sure you're signed into the same account on both devices.

Go to Profile → Delete Account. You'll be asked to confirm your identity — email users will enter their password, Google users will be prompted to re-authenticate via Google. Once confirmed, your account and all associated data are permanently and immediately deleted. This action cannot be undone.

You can update your display name and avatar from Profile → Edit. Email address changes are not currently supported directly in the app. Contact us at support@learnoix.com if you need to update your login email.

Learnoix Pro gives you unlimited topic generations, unlimited study materials, and access to all difficulty levels with no usage caps. Pro is billed at £4.99/month or £39.99/year (saving 33%).

Tap Upgrade from the generate panel when you reach your free limit, or go to Profile → Subscription. Choose your preferred plan and complete payment through the App Store (iOS), Google Play (Android), or Stripe (web).

Subscriptions are managed by the platform you used to subscribe:

• iOS: Settings → Apple ID → Subscriptions → Learnoix → Cancel
• Android: Google Play → Profile → Payments & Subscriptions → Subscriptions → Learnoix → Cancel
• Web: Contact us at support@learnoix.com and we'll cancel your Stripe subscription immediately

Cancelling stops future renewals. You keep Pro access until the end of your current billing period.

If you've reinstalled the app or switched devices and your Pro access isn't showing, go to Profile → Subscription → Restore Purchases. Make sure you're signed in with the same account used to purchase.

This can occasionally happen if a payment processes but the app doesn't update in time. Try restoring your purchase first. If Pro still isn't active after 10 minutes, contact us with your order confirmation number and we'll resolve it manually.

Refund eligibility depends on the platform:

• iOS: Request via Apple at reportaproblem.apple.com
• Android: Request via Google Play within 48 hours of purchase, or contact Google Play Support after that
• Web (Stripe): Contact us at support@learnoix.com within 14 days of charge